Services

The City provides a range of services. Here you can access all that our city has to offer. If there is anything that is not on this list and you would like to know whether we offer it or not, please contact our Customer Care via email sizakala@durban.gov.za

Agro Ecology Unit

The eThekwini Municipality covers an area of 2555 square kilometres stretching from Umkhomazi in the south. Up to UThongathi in the north and to Cato Ridge in the West; and is home to + 3.7 million people. more.

Business Licensing

This department ensures that all businesses comply with legislation by issuing business licences in the eThekwini Municipal area. more.

Business Support Tourism and Markets Unit

The purpose of the Business Support Tourism and Markets Unit section is to provide integrated business support services to existing and potential businesses in the eThekwini Municipal Area. more.

Cleansing and Solid Waste

To contribute to a clean and healthy environment and vibrant economy for the eThekwini area, through responsible solid waste management practices, recognising solid waste as a useful resource wherever possible. more.

Community Participation and Action Support

Provides support services to citizens in order to enable them to influence decisions taken by the Council and thereby leading to improved co-operation and partnership between citizens and the Council. more.

DCM - Support Services

The Human Settlements, Engineering and Transport Authority Cluster and Trading Services Cluster: Support Services is mandated to implement the Science, Technology, Engineering and Mathematics (STEM) Programme. more.

Development Planning, Environment and Management

Supports a wide range of economic development programmes that enable City-wide growth and sustainable development, extensive mobility and transport planning and ongoing customer service innovations more.

Durban Film Office

Established in 2003, the Durban Film Office (DFO) is a division of the Department of Economic Development at the eThekwini Municipality responsible for the promotion and development of the Film Industry in the eThekwini Municipality. more.

Durban Metro Police

Durban Metro Police is a formidable force that is dedicated to fighting crime and assisting the community. Working with relevant stakeholders, the Metro Police incorporates an effective, more.

Durban Pension Fund

Provides and maintains a fully solvent defined benefit pension fund. more.

Economic Development

The Economic Development Unit (EDU) is mandated to promote economic development; job creation, economic transformation and economic intelligence within the municipal region. more.

Electricity

To provide electricity, public lighting and other energy services that satisfy our customers and community whilst maintaining sound business principles. more.

Energy Office

The Energy Office is responsible for addressing Climate Change Mitigation for eThekwini Municipal operations and within the eThekwini Municipal Area. Climate Change Mitigation activities seek to reduce the amount of greenhouse... more.

Engineering Unit

Provides infrastructure to residents, businesses and building services to Council management. more.

EThekwini City Communication Forum

With any operational entity servicing a dynamic base of almost 3.5 million customers via more than 40 fairly autonomous units, comprising a total staff complement of some 24 000 people, ongoing challenges around effecting scale economies more.

eThekwini Transport Authority

The Strategic Transport Planning Department has continued to fulfil the ETA’s statutory obligations in terms of the National Land Transport Act, developing comprehensive action plans, and preparing the Integrated Transport Strategy. more.

Fire and Emergency Services

We aim to protect you from fire and other emergencies that threaten your lives, property, environment and livelihood. more.

Health

The eThekwini Health Unit provides comprehensive primary health care services to communities, thus enabling people to practice healthy lifestyles for a better quality of life. more.

Human Settlements

The purpose of the eThekwini Human Settlements Unit is to facilitate the development of sustainable and integrated human settlements.. more.

International and Governance Relations

The unit is responsible for developing, promoting and implementing all the international, national and local citizenship relationships more.

KZN Municipal Pension Fund

With approximately 14 500 members, the Fund’s assets have reached an impressive R5 billion! more.

Parks, Recreation and Culture

Here you can find out more about our Cities Community Halls, Parks, Libraries and Museums. more.

Safer Cities and ITRUMP

The eThekwini Municipality established Safer Cities project in 2000 in collaboration with the United Nations Habitat. more.

Sister Cities

Our goal is to use the sister city programme to promote Durban as a highly respected and dynamic South African based export-trading city with a reputation as a reliable base for companies. more.

Sizakala Customer Service

The eThekwini Municipality has 32 Sizakala Customer Service Centres that customers access for municipal services. These services range from paying municipal bill to Hall bookings. more.

Water and Sanitation

eThekwini Water and Sanitation is a unit of the eThekwini municipality and is responsible for the provision of water and sanitation services to all customers in the municipality. more.