The Organisational Performance Monitoring and Evaluation system at eThekwini Municipality is specifically designed to determine whether the eight point plan as outlined in the Municipality’s Integrated Development Plan is implemented effectively.
The Service Delivery and Budget Implementation Plan (SDBIP) measures the strategic outcomes as set out in the Integrated Development Plan. This is done by quarterly monitoring and periodically evaluating predetermined key performance indicators (KPIs) linked to the Strategic Focus Areas (SFAs) in the IDP.
The fundamental elements of Organisational Performance Monitoring to realise its IDP are:
• Consultation with all its stakeholders;
• Strategic planning;
• Adhering to pre-determined standards to ensure quality;
• Accountability;
• Proper reporting lines; and
• Effective relationships between the other two spheres of government (national and provincial)
The importance of Organisational Performance Monitoring systems
Organisational Performance Monitoring is a statutory requirement. In addition, monitoring of organisational performance assists in ensuring that the Municipality achieves its objectives and provides the required services to the residents of the City.
Monitoring takes place on a quarterly basis through the submission of the SDBIP reports. The SDBIP report is submitted to the Executive Committee (Exco) for approval and to Internal Audit and the Audit Committee. The SDBIP report of the Municipality consists of the eight plans and the municipal entities (uShaka Marine World and ICC). Each plan’s performance is monitored quarterly and reasons for variance on set targets as well as measures taken to improve performance is provided.
Plans are reviewed during the mid-term amendment process which is provided for in terms of the Municipal Planning and Performance Regulations, 2001:
“11. (1) A municipality must review its key performance indicators annually as part of the performance review process referred to in regulation 13.
(2) Whenever a municipality amends its integrated development plan in terms of section 34 of the Act, the municipality must, as part of the process referred to in regulation 3, review those key performance indicators that will be affected by such amendment”

The Municipal Finance Management Act of 2003 stipulates that: “72. 
(1) The accounting officer of a municipality must by 25 January of each year—
(a) assess the performance of the municipality during the first half of the financial year, taking into account—
(ii) the municipality’s service delivery performance during the first half of the financial year, and the service delivery targets and performance indicators set in the service delivery and budget implementation plan” This mid-year performance report is sent to Council, the MEC and National Treasury. Plans are reviewed annually in terms of the Municipal Systems Act no. 32 of 2000 which states that:
“34. A municipal council—
(a) must review its integrated development plan—
(i) annually in accordance with an assessment of its performance measurements in terms of section 4 i; and
(ii) to the extent that changing circumstances so demand; and may amend its integrated development plan in accordance with a prescribed process.”
The Scorecard and SDBIPs is reviewed for the new financial year based on future projections and past achievements.
All amendments and reviews undergo a 21 day public participation process before its adoption by Council.
In terms of the Municipal Finance Management Act of 2003, S53 (1) (c) (ii), the Municipality’s SDBIP is approved by the Mayor within 28 days after the approval of the budget.
The Organisational Performance Monitoring process not only monitors performance but the Unit also adds value to the process through the provision of training and assisting officials with their project plans for short to long term planning and implementation.
Please contact us for more details
    Organisational Performance
Thembukazi Mzilikazi
031 322 7205